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The Master key or ‘Offline Access option’ allows a user to open the doors to which he or she has permissions defined, even when the IQ is offline or disconnected.Go to the page
The maximum distance from the IQ to the electronic lock or cylinder is 10 meters. Make sure your IQ is within this reach or use a repeater to extend the distance. By adding more repeaters a distance of up to 40 meters can be achieved between the IQ and the electronic lock.
Sometimes the use of the maintenance card will be necessary to force the lock to communicate with the IQ and also for attaching locks to IQs.Go to the page
Check if there’s anything unusual about the hardware. For instance: does the door lock give a green light but it’s still not possible to operate the mechanism.Go to the page
WARNING: Only take this step when a SALTO support employee has recommended this.
To reset an IQ, take a paperclip or similar object and press the reset button for a minimum of 10 seconds (and a maximum of 15 seconds) while it is plugged in.
While doing this, please take note of the fact that the rest process starts with a Red, Green, Blue blink of the IQ. After these (RGB) flashes wait for a maximum of 2 minutes to have the IQ reset all settings.Go to the page
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All questions related to creating and accessing your account.
From installing hardware and checking the status to replacing the batteries.
Information about various features your system has to offer.
All you want and need to know about how to set up your system.
An overview of the options and features of the mobile apps for Android & iOS.